Branch Automation Flexibility and Efficiency in Branch Processes
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Branch Automation with SOFTPRO's solution packages - the truely consequent Platform Automation

Branch Automation stands for the renovation of banking processes and systems at the branch level to operate as many processes as possible by automatic means.

Depending on the complexity of a specific bank’s product offering, the number of different transactions performed within Branch Front End solutions can easily encompass between 250 and 1250 process components. Those branch transactions naturally require a lot of manual intervention. Starting with initializing the right transactions for a product over collecting the necessary data, performing the required inquiries, executing approval checks, and eventially performing the final execution (e.g. cheque book handout, cash collection, and else). By this nature branch transaction are the most expensive channel of a bank.

SignPad and Single-Sheet Cheque Scanner - the Tools for Branch Automation success zoom SignPad and Single-Sheet Cheque Scanner - the Tools for Branch Automation success

zoom image: SignPad and Single-Sheet Cheque Scanner - the Tools for Branch Automation success

SignPad and Single-Sheet Cheque Scanner - the Tools for Branch Automation success

With a SignPad and a teller counter cheque scanner, a bank is well equipped to move into a new level of branch automation technology. SOFTPRO's SpeedBranch Solutions Family provides the necessary solution components to cover many of the unresolved automation and integration issues in modern branch front end environments.

SpeedBranch for Branch Automation SpeedBranch for Branch Automation

The branch channel can often not easily be substituted by online or telephone banking, or by ATM transactions. Above that the branch is still the preferred channel of bank customers globally. Only by migrating routine transactions to lower cost channels, and by optimizing (=automating) routine transaction steps, the higher cost teller function can deliver more return for the cost. Most of the time, branch automation is reduced to connecting the customer service desk with the customer records of the back office within an integrated solution. But many other manual process steps remain and many silo applications still provide for obstacles in process flow as well as media breaks.

SOFTPRO's SpeedBranch Solution Package Family for branch automation and integration allows for a higher return in branch transactions. The solutions enable a bank to speed up processes and significantly reduce paper costs at the teller window as well as the customer service desk.