Customer Voices

ABSA

Nicky Myburgh
ABSA Group Operations, Head of Change and Systems Management

• Website of Customer

ABSA

SignBase and SignCheck

"We first sought out SOFTPRO to replace an in-house signature verification solution because of their strong presence in our local market. What we now know, is that SOFTPRO's solution is absolutely top-notch and completely sound from a product functionality, stability, and performance perspective. The SOFTPRO team and their local partner Gijima have demonstrated to us that they were the right choice to make our project happen on-time and on-budget. We are totally satisfied with the excellent results."

May 2007

AIA

David White
Vice President Lead, Interactive Point of Sales Programme, AIA Group

• Website of Customer

Report AIA [PDF]

AIA

SignDoc Mobile

"Our sales agents and customers are really impressed with our E-Signing solution as part of iPOS. SOFTPRO has done an excellent job in helping AIA in taking signatures on iPad & Co. seriously Today AIA is a proud pioneer in capturing and managing handwritten signatures in trustworthy manner."

January 2012

Aviva Asia Pte Ltd

Sam Simopoulos
Director of IT, Applications Development

• Website of Customer

Aviva Asia Pte Ltd

SignWare for E-Signing on Tablet PCs

"SignWare was implemented easily and integrated seamlessly into our current systems. Our Aviva Advisors have taken the e-signing application straight to our customers, and it has allowed us increased operational effectiveness."

July 2011

Bank of America

Brad Hammill
Vice President Check Fraud Strategies

• Website of Customer

Bank of America

SignBase and SignCheck

"FraudOne is a key component in Bank of America's strategy to fight fraud. The product is extremely effective at detecting fraud attempts and reducing check fraud losses. SOFTPRO's recent improvements to the blacklist functionality are really exciting and have enabled us to find significantly more fraud than ever before. Last week was our best ever with a record number of returns. It was also the largest volume month since inception of the system (16% higher than last month which was our former highest month) and the second highest dollar month. The blacklist upgrade from SOFTPRO is already showing sizeable benefit having been in effect for only 15 days. We appreciate SOFTPRO’s commitment to staying on top of fraud trends and enabling us to continue to receive increased value from the product. This has been a solution that is well worth the investment."

November 2009

Berliner Sparkasse

Bodo Stüwe
Project Manager

• Website of Customer

Report Berliner SK [PDF]

Bankenservice GmbH

Berliner Sparkasse

SignPad

"We have tested several different input devices, but the SignPad has convinced us that signing digitally can be convenient, robust, secure and cost-effective, all at the same time."

July 2008

Cintas Corporation

Brian Daniel
Director - IT Enterprise Services

• Website of Customer

Cintas Corporation

SignDoc for Adobe Reader on Tablet PCs

“SOFTPRO is an excellent partner for us for two reasons. First, they understood our needs and worked closely with us to deploy and support our implementation. We knew we could count on them. Second, their solution is both robust and easy to implement. We are deploying a combination of technologies and SOFTPRO brings them all together- Both our sales team and customers have been quite pleased with this roll-out.”

July 2011

Fifth Third

Debbie Kossuth
Vice President, Director of Bank Protection

• Website of Customer

Fifth Third

FraudOne

"We are happy with the implementation of SOFTPRO’s FraudOne software suite. The first few days in production have proven FraudOne to be an effective system.

SOFTPRO’s support in project implementation was great. FraudOne’s performance and SOFTPRO’s expertise in the field has been tremendous. We were also able to learn best practices through the vital exchange within SOFTPRO’s User Group."

September 2009

Hellenic Bank

Tryfon Christodoulou
Manager Special Projects, Information Technology Centre

• Website of Customer

Hellenic Bank

SignBase and SignCheck

"The tracking and monitoring of signatures is critical to the efficient operation of our bank. We needed a system that was capable of providing our tellers with quick and concise information about our customers and their signatures. SignPlus proved to be by far the most well thought out, and effective solution for this. Thanks to SOFTPRO, we were able to streamline our signature processes in a way that far exceeded our expectations."

July 2007

IKEA

Holger Apel
Specialist Consumer Relation and Project Manager Electronic Receipt Storage at IKEA

• Website of Customer

Report IKEA [PDF]

TeleCash

IKEA

SignPad eSignio and SignWare SDK

 „Thanks to the Electronic Receipt Storage Service of TeleCash we can finally end the era of archiving  paper receipts in cartons or shoe boxes.

The customers of IKEA expressed their exaltation in a survey held after the introduction of the new solution: The check-out was sensed as faster and  signing paperless praised as „very innovative idea“.

They also enjoyed the format of the SignPad eSignio: „finally a device with enough space for my long signature”.

Another customer opinion shows we are on the right track: „That’s the way I’d like to pay everywhere in the future.“

Institute for Anorganic and Analytic Chemistry at the Westphalian Wilhelms University of Muenster

Sven Müller

• Website of Customer

Institute for Anorganic and Analytic Chemistry at the Westphalian Wilhelms University of Muenster

SignPad and SignDoc

"Without SignDoc for Adobe Reader of Softpro we would not have been able to change over to a fully digitized enterprise resource planning (ERP). SignDoc is a real awesome product. The usability of the seamless interaction of SignPad and SignDoc cannot be any better - for the company and the user. I have rarely seen a solution that convinces with such an outstanding quality."

January 2008

KeyBank

Jerry Cranney
Sr. Vice President Client Services Group

• Website of Customer

KeyBank

"FraudOne has been a valuable tool in fortifying KeyBank's efforts to detect fraud and protect our clients from losses. We have used FraudOne for more than a year and are pleased with how this product enables us to detect fraud more quickly, thus reducing the negative impact and stress on our clients. Throughout our FraudOne deployment, we have developed a strong partnership with SOFTPRO that will help KeyBank prepare for future changes in the marketplace."

September 2008

Klinikum Ingolstadt

Thomas Kleemann
CIO

• Website of Customer

Klinikum Ingolstadt

SignDoc Desktop on Tablet PCs

"We prefer the handwritten signature to safeguard the authenticity and integrity of electronic documents. Signing is a common procedure for doctors and other health professionals and is something they are accustomed to doing every day. Handwriting input and handwritten signatures offer a perfect synthesis when organizing a mobile workflow in the hospital. The user experiences no interruption in his accustomed workflow." about the user acceptance of SignDoc - published in the conference proceedings of the 9th German Congress on IT-Security of the German Federal Office for Information Security (BSI) 2005, p. 134

May 2005

Landkreis Rosenheim

Dietmar Bartsch
Vehicle Registration Authority

• Website of Customer

Landkreis Rosenheim

DESKO SP-500 and SignDoc

"We in Rosenheim were the first German vehicle registration authority to introduce a computer-based system to read data from identity cards and debit cards and additionally introduce the use of electronic signatures. A handwritten signature is captured on DESKO's Tablet Kiosk SP-500 with the SOFTPRO's SignDoc software. The process to sign electronically is embedded in a complete solution package provided by the "Anstalt für kommunale Datenverarbeitung (AKDB)" in Regensburg. The SOFTPRO team did a great job in implementing this innovative solution, we benefitted from a very constructive and committed support team. We look forward to our continued collaboration."

February 2011

Medfusion

Susan Hamilton
General Manager

• Website of Customer

Medfusion

SignDoc Desktop on Tablet PC

"SOFTPRO’s E-Signing solution has assisted our compnay in developing a paperless system to be able to submit documentation faster, seamlessly and as a result make our processes more efficient.  This makes our turnaround times faster and more accurate, enabling provision of better customer service.  The professional support we have received by the SOFTPRO team has been beyond our expectations."

August 2011

Notaria Rocio Maestre

Antonio Alba Granados

• Website of Customer

Notaria Rocio Maestre

SignPad and SignDoc

Mid August is usually the time when half of Spain is on vacation – or more. Also half of the staff of the notary office ("Notaria Rocio Maestre") in Barcelona (Spain) was on vacation when Antonio Alba Granados discovered the benefits of paperless signing with SignPad and SignDoc. His enthusiastic comment is short but pretty straight forward. You saved my life! This week with only 50% of the users working but a lot of clients! We would not have been able cop with the workload without SignDoc.

August 2010

PS Bank Philippines

Neil Estrellado
Head of IT

• Website of Customer

PS Bank Philippines

"We selected SOFTPRO not only because you are the clear market leader in our region for signature solutions but because after seeing what you can offer us in the long term, we were convinced that your company 's products were the right choice. The automated verification works exceptionally well and we save significant time and money every day with your system. PSBank is able to be true to its commitment of delivering fast and simple services to our customers. We are very satisfied and are pleased with our decision to partner with SOFTPRO."

June 2008

Russ Lyon

David Pierce
Real Estate Agent

• Website of Customer

Russ Lyon

SignDoc Desktop on Tablet PCs

"The SOFTPRO software and a Tablet PC have put me on the cutting edge of my industry. My clients love the ease of use and thought it was "so cool" they could sign a contract this way. The security features and the independent use enables me freedom that normal paper just can't do. I can even have my clients sign forms sent to me from other people! It amazes me that this technology is currently available and that not more people are taking advantage of it. I simply applied the SignDoc software to the Adobe Acrobat Forms made available to me from my associations . This is the future. Thanks SOFTPRO for making me a leader in the Arizona Real Estate Industry."

September 2006

Sminex

Ivan Belskikh
CIO

• Website of Customer

Sminex

SignDoc Desktop on Interactive Pen Displays

The value of our investment in Interactive Pen Displays was tremendously increased since we started to add E-Signing to as additional application. We are really happy how easy it is to install and use SOFTPROs client for E-Signing together with the Wacom Cintiq device we are using. SignDoc Desktop is really leading edge technology.

We also appreciate that SOFTPRO is very serious about the captured signature data which the software embedds in the document and encrypts it with the document content. It was also important for our legal department that this software also creates an integrity value. This allows any manipulation to be detected.

Hence we know that SOFTPRO SignDoc is a solution we can fully rely on. Today we enjoy various benefits of signing on tablet display such as an accelerated workflow and lower cost of deal closures. And our customers simply love to sign on screen with digital ink. Some even say it's pretty cool.

August 2011

Sparkasse Krefeld

Gerd Knorreck
Manager of the Department Technical Service

• Website of Customer

Sparkasse Krefeld

SignBase and SignCheck

One of the largest savings banks, works with the processing centre in the Sparkassen Informatik and is renowned as being very innovative. "Our previous signature verification solution had a number of problems, that really only showed up after taking a closer look at its true performance... We were experiencing long processing times for giro documents, and were surprising our customers when being forced to tell them why their signature was a "problem" if they were not doing business at their regular branch...Our challenge was to find a single solution for our whole enterprise... The branch staff is now sufficiently freed from routine tasks (such as signature verification) and their free capacities are now focused on an intensified individual customer care."

April 2003

Sparkasse Rastatt-Gernsbach

Marc Bourdos
Project Manager

• Website of Customer

Report SK Rastatt [PDF]

Finanz Informatik

Sparkasse Rastatt-Gernsbach

SignPad and SignDoc

"As E-Signing pioneers the Rastatt-Gernsbach Savings Bank dealed extensively with various signature pads. When we started e-signing back in 2006, we had to make compromises when selecting the equipment. We phase out these tablets now and have introduced SignPads with the superior capturing technology by Wacom. Our customers enjoy the large screen, ergonomic design, the ultra-sharp display of their signature and we have robust and durable devices."

September 2010

Sparkasse Rotenburg Bremervörde

Siegfried Preuss
Director of Services

• Website of Customer

Finanz Informatik

Sparkasse Rotenburg Bremervörde

SignPad and SignDoc

After extensive research we decided to choose the SignPad eSignio in conjunction with the Softpro's software SignDoc. Among other aspects the major convincing facts speaking for the SignPad are its appealing design and its durability. In 2009 our decision to choose the SignPad was indirectly confirmed by our colleagues in the Spanish savings banks: More than 10,000 units of our signature tablet type were deployed in Spain in the year 2009 alone. Moreover the Association of IT security TeleTrusT honored the usage of SignPads in Spanish savings banks in a similar application to ours with their Innovation Award." After more than one year in production we can summarize that electronic signing met our expectations: the SignPads proved to be robust and the electronic signing is well accepted by our customers. Within a year we were able to dispense with more than 22,000 documents on paper. Our staff has been effectively relieved of routine work and can focus their attention on serving their clients. Every minute that our staff can spend additionally in communicating with their customers is extremely valuable for us."

January 2010

Sunrise

Peter Flückiger
Project Manager

• Website of Customer
• YouTube Video

Report Sunrise [PDF]

Sunrise

SignPad, SignDoc Web and SignDocSDK

"We have checked through several solutions intensively and carried out the acid test with its manufacturers. The teamwork of SOFTPRO and her hardware partner Wacom was strongly convincing: We were not only impressed by their innovative technology but also with their dedicated and very knowledgeable team. It is especially pleasant, if a supplier is picking up the typically high demands of Swiss customers as a sporty challenge. Today we are happy about a competent and professional partner, who understands our demands and transforms them in a convincing manner. Sunrise is very satisfied with her vendors SOFTPRO and Wacom and recommends them with peace of conscience."

October 2008

Telepass

Marco Pirri
Project Manager

• Website of Customer

Telepass

SignDoc for Adobe Reader and SignPad eSignio

"It was our aim to find the best solution for integration in a complex system that already exists, offering flexibility, scalability and last, but not least excellent value for money. We were also looking for a company that fully understands all aspects related to capture and manage handwritten signatures in an electronic workflow. According to our research no other company has a similar experience and dedication for this topic like Softpro. Their E-Signing solutions provide us with the comfort of a trustworthy and user-friendly solution.

Both our sales team and customers have been quite pleased with this roll-out. When we were collecting customer feedback in the test period we have received an overwhelming 99% user acceptance rate. Almost no one was requesting to sign on paper instead of signing on SignPads. E-Signing with Softpro solutions one of those rare applications where at the bottom end we enjoy cost savings, higher customer satisfaction and a faster and more secure workflow at the same time."

August 2011

UBS

Werner Kiefer
COO OPS Clients & Products, UBS Deutschland AG

• Website of Customer

UBS

SignBase and SignCheck

"…In addition to the successful implementation and deployment of SignPlus, I’d like to specifically thank you for the extraordinary professionalism with which the supervision of the project, and our cooperation took place."

June 2008

United Overseas Bank (UOB)

Lum Chee Onn
Senior Vice President and Head of Information Technology Division

• Website of Customer

United Overseas Bank (UOB)

SignBase and SignCheck

"SOFTPRO's commitment and professionalism is excellent. Given your company's size, I am most impressed by your ability to respond and deliver top notch product and services with superior quality. We have made the right decision in choosing your system that enabled United Overseas Bank to improve our overall business processes and operational efficiencies. Thank you for your support."

June 2008

VPV

Sonja Langer
Project Manager

• Website of Customer

Report VPV [PDF]

VPV

SignDoc Desktop on Tablet PCs

"We are quite happy to summarize, that we have not only decided to choose an innovative product but also a very committed team behind it. SignDoc was integrated into our environment easily. Last but not least thanks to the professional support of the experienced project team of Softpro. We can already see in the pilot stage that this solution will be an elementary component of our contract management."

July 2008